Refund Policy
Last updated: 8 August 2026. This policy applies to paid Cloudroute Hub program enrollments confirmed by invoice or written acceptance.
Eligibility
Refunds apply to program fees you have paid directly to Cloudroute Hub. Website browsing is free; no refunds arise from viewing informational pages alone.
Timeframe
Full refund requests must reach us at least 14 days before the cohort start date stated on your confirmation. Requests sent after that window are assessed for partial credit as described below.
Full refunds
If you cancel 14 or more days before start, and we have not yet issued downloadable cohort materials unique to your seat, you receive a full refund of program fees paid.
Partial refunds
Cancellations between 13 and 3 days before start may receive a 50% refund of program fees, unless a substitute participant from your organization takes the seat. Cancellations inside 72 hours of start, or after the first live session begins, are not refundable for public cohorts.
Non-refundable items
Third-party software licenses, travel, accommodation, and courier costs are never refunded by Cloudroute Hub. Custom facilitation already delivered under Multi-Branch Ops is billed for work completed and is not refundable.
Refund process
Email info@cloudroute-hub.digital with your invoice number, program name, and reason. We confirm eligibility within five business days.
Processing time and method
Approved refunds are returned via the original payment method when possible, or via bank transfer to a Malaysian account you nominate. Allow 10–15 business days after approval for the funds to appear.
Cancellations by Cloudroute Hub
If we cancel a cohort, you may transfer to a later date or receive a full refund of program fees paid. We are not responsible for personal travel bookings you make before we confirm the cohort is running.
Exceptions
Documented medical emergencies or mandated government movement restrictions may qualify for transfer or goodwill credit outside the standard windows, assessed case by case.
Contact for refund requests
info@cloudroute-hub.digital · +60 (0)3 7877-3744 · Street: No. 15 Jalan Ss 1/39, Kampung Tunku,; City: Petaling Jaya; State/province/area: Selangor; Zip code: 47300; Country: Malaysia;